POPIA.

Insurance runs on trust — and on personal information. We process your information lawfully, reasonably and only for the purpose of providing you with insurance services, in line with the eight conditions for lawful processing set out in POPIA.

• Accountability — we take responsibility for complying with POPIA.
• Processing limitation — we only collect what we need, lawfully and with your consent or another lawful basis.
• Purpose specification — we collect information for specific, defined purposes.
• Further processing limitation — we do not use your information for unrelated purposes.
• Information quality — we take reasonable steps to keep your information complete and accurate.
• Openness — we tell you what we collect and why.
• Security safeguards — we protect your information against loss, damage and unauthorised access.
• Data subject participation — you may access and correct your information.

• To be told that your personal information is being collected, and by whom.
• To ask what personal information we hold about you.
• To request that inaccurate or out-of-date information be corrected, or that information be deleted where we are no longer entitled to keep it.
• To object to the processing of your information, on reasonable grounds.
• To refuse or withdraw consent to direct marketing.
• To be notified if your information has been compromised.
• To lodge a complaint with the Information Regulator.

Some insurance products may require special personal information — for example, criminal behaviour relevant to underwriting a risk. We only process such information where the law allows it or with your explicit consent.

If we have reasonable grounds to believe that your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator as required by section 22 of POPIA.

INFORMATION OFFICER

Stephan Van Eeden

EMAIL

stephan@alpinabrokers.co.za

TELEPHONE

079 069 3146

Requests to access or correct your information can be made to the Information Officer. See our PAIA Manual for the full request procedure.

HANDLES

Complaints about the processing of personal information and access-to-information requests

TELEPHONE

010 023 5200 / 0800 017 160 (toll-free)

EMAIL

enquiries@inforegulator.org.za

PHYSICAL ADDRESS

Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

WEBSITE

www.inforegulator.org.za