FAIS Disclosure.

NAME

Alpina Brokers (Pty) Ltd

FSP NUMBER

42616

PHYSICAL ADDRESS

Unit 5, 375 Calliandra Street, Montana, Pretoria, 0118

POSTAL ADDRESS

Unit 5, 375 Calliandra Street, Montana, Pretoria, 0118

TELEPHONE

079 069 3146 / 082 780 4520

EMAIL

stephan@alpinabrokers.co.za / nick@alpinabrokers.co.za

WEBSITE

www.alpinabrokers.co.za

KEY INDIVIDUALS

Stephan Van Eeden and Nick Lazarides

We are licensed (Category I) to give advice and render intermediary services on Short-term Insurance Personal Lines and Short-term Insurance Commercial Lines.

We place business with a range of insurers and underwriting managers, including Hollard, Bryte, AC&E, Discovery Insure, Santam, ATU (Auto Trade Underwriters), iToo and Osprey. We hold intermediary agreements with each of them.

COMPLIANCE OFFICER

Liezl Sadler (RELDAS)

CONTACT

082 440 5151 / liezl@reldas.co.za

Alpina Brokers holds professional indemnity insurance cover with AC&E.

We are remunerated by commission paid by the insurer, within the limits set by the Short-term Insurance regulations — currently a maximum of 12.5% of premium for motor cover and 20% for other classes. Where we charge a fee for additional services, it will be agreed with you in writing beforehand. You are entitled to ask us for details of any remuneration we receive.

We manage conflicts of interest in terms of our Conflict of Interest Policy, which is available on this website.

• You will receive a record of advice and the policy documents for any product you take out.
• Material facts and non-disclosure: you must disclose all information that may influence the insurer’s decision to accept the risk. Failure to do so may lead to a claim being rejected or a policy being cancelled.
• You may not be forced to take out a specific policy or to use a specific insurer.
• Claims should be reported to us as soon as possible. We will assist you throughout the claims process.
• Cancellation: you may cancel your policy by giving notice, subject to the policy terms.

If you are unhappy with our service, please send your complaint in writing to stephan@alpinabrokers.co.za. We will acknowledge it within [3] business days, keep you informed and aim to resolve it within six weeks. If we cannot resolve it to your satisfaction you may refer it to the appropriate ombud:

HANDLES

Complaints about the advice or intermediary service you received from us

TELEPHONE

012 762 5000 / 086 066 3274 (Sharecall)

EMAIL

info@faisombud.co.za

PHYSICAL ADDRESS

125 Dallas Avenue, Menlyn Central, Waterkloof Glen, Pretoria, 0010

POSTAL ADDRESS

PO Box 41, Menlyn Park, 0063

WEBSITE

www.faisombud.co.za

HANDLES

Disputes with an insurer about a policy or claim (formerly the Ombudsman for Short-Term Insurance)

TELEPHONE

0860 800 900

WHATSAPP

076 574 8055

PHYSICAL ADDRESS

110 Oxford Road, Houghton Estate, Johannesburg, 2198

WEBSITE

www.nfosa.co.za